The federal government of Canada requires all organizations and companies that gather client information to be subject to certain guidelines of the Personal Information and Electronic Documents Act (PIPEDA). The act’s guidelines are summarized in the points of the Client brochure as seen below.

ANNA MAKARYAN, AM Investments and Insurance Solutions Inc., Global Maxfin Investments Inc., and Global Insurance Solutions Inc. follow established federal government guidelines of the Personal Information Privacy and Electronic Documents Act (PIPEDA). PIPEDA sets out regulations to organizations for the collection, use, and disclosure of personal information in the course of commercial activities.

ANNA MAKARYAN, AM Investments and Insurance Solutions Inc., Global Maxfin Investments Inc., and Global Insurance Solutions Inc. recognize an individual’s right to privacy and adhere to the following principles when using personal information for legitimate business purposes. The regulations pertain to officers, employees, agents, sales representatives, and administration personnel of Global:

• Are responsible for protecting client personal information in possession or custody whether in electronic or paper-based format.
• Maintain strict security systems to safeguard any personal information in storage or in the event of disposal of unneeded data.
• May verify client personal information with government agencies and other fact-collecting entities.
• Require a contractual arrangement for any third-party services that ensures compliance with their privacy measures.
• Will obtain prior consent from clients for any use of personal information outside the usual course of business.
• May disclose personal information to government authorities or under special circumstances such as fraud investigations or as permitted by law.

When involved with sensitive client data, it is our duty to ensure that policies are enforced with practices that ensure confidentiality.

PIPEDA requires organizations to protect personal information, handle complaints and inquiries, train staff, and explain policies and procedures clearly.

Some more specific considerations:

Purpose

Purposes for gathering client data must be identified and consented to at the time of collection. New uses require updated consent. Consent can be obtained via applications, checkboxes, phone calls, or service use.

Protecting Client Personal Data

Protection includes:

• Physical measures (locked cabinets, restricted areas)
• Organizational measures (security clearance, role-based access)
• Technological measures (passwords, encryption)

Sensitive data must be protected at higher security levels.

Third Party Use

Third-party service providers must comply with approved privacy practices and ideally sign agreements affirming PIPEDA compliance.

Retention and Disposal

Personal information should be retained only as long as necessary. Disposal must be confidential — through erasure, destruction, or anonymization.

Disclosure to Clients and Openness

Clients must have access to a clear, public privacy policy and procedures related to their data. Information should be reasonably available depending on